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Report a Claim

Filing a claim doesn’t have to be complicated.

Losses are unfortunate – but if they happen, we’re here to help with a dedicated claims-handling team and a streamlined process.

How To File

The claims administrator, Sedgwick Claims Management Services, will handle your claim with speed, sensitivity and professionalism.

1. Notify the manager.

Let your storage facility manager know as soon as a loss is discovered.

2. Contact the police.

If a burglary or vandalism loss has occurred, you must file a police report – even if your storage facility has filed one on their own behalf.

3. Protect your property from further loss.

Do what you can to secure your property and protect it from sustaining further damage.

4. Do not discard damaged goods.

Wait until a claims examiner has contacted you and advised that your damaged items may be discarded. If this isn’t possible, take photos of the items before discarding them.

5. Gather what you need to file a claim.

For a smooth claims process, have the following information ready: 

  • Your contact information 
  • Incident location information
  • Police report case number (if applicable)
  • Description of the loss
  • A list of property damaged in the incident

6. Report your claim.

Conveniently report your claim through one of the two options below:

Over the Phone

Call the toll-free Orange Door Storage Insurance Program Hotline and select option one to report a claim.


File your claim online through the MySedgwick New Claim Reporting site, and enter the Client Access Code: Storage2.

A claims examiner will contact you within two business days.

For additional information, download these documents:

Claims Details

Proof of Loss Requirements

Before recovering from any loss, you must provide us with all pertinent records needed to prove the loss; and if requested, send us a sworn statement of the loss within 60 days of our request. Claim payments are based on actual cash value of the property being claimed.


In the case of a claim, you are responsible for the first $100 of any loss. This is your deductible. We will compensate you based on the terms and conditions for any amount above this $100 deductible. You will not be requested to make any payments to the Claims Administrator.

Contacting Sedgwick About Your Claim

If you have questions about your claim or need to send claim documentation, email [email protected] with your claim number in the subject line. To ensure a timely response, please include your claim number in the subject line.

Ensure your attachment types are in DOC, GIF, HTM, HTML, JPG, PDF, RTF or TIF format. The maximum size capacity is 25 MB per email. At this time Sedgwick cannot accept documents via Dropbox™.

Specialized Insurance for Self-Storage

The Orange Door Storage Insurance Program was designed by and for the self-storage industry. We’re proud to provide a convenient, broad and affordable policy.

Need more help?

Reach out to one of our dedicated experts if you have more questions about coverage or filing a claim.