Effective March 23, 2012
A. Personally Identifiable Information: We may receive and store any information that you provide to us or that we learn about you from your use of the Site or other sources that would allow us to identify you personally. This information is referred to as Personally Identifiable Information ("PII"). For example, you may provide PII to us when you complete an application for insurance, make a claim under an insurance policy, make an inquiry relating to insurance acquired through us, make a reservation for storage services, enter into a lease/rental agreement for storage services, use automatic bill pay or go online to make a payment on your account, make a customer service request or inquiry, to purchase or make any inquiry relating to insurance acquired through PSCC, Inc., or apply for a job with us. As a result of those actions, you might supply us with such information as your first and last name, postal address, home and/or mobile phone numbers, email address, payment card information, social security number, driver's license number or identification, insurance coverage information, your account number, employment history, information in a job application such as a resume, and any other information that you choose to provide that would allow us to identify you personally. We might also receive PII about you from third-party data sources or marketing partners and we may add this PII to the information that we collect about you.
B. Non-Personal Information: From time to time, we may also ask you to provide us with non-personal information, which is data that alone is not intended to allow us to identify you personally, such as just your first name, birthday, zip code, demographic information, or service or product preferences. We may aggregate and/or anonymize PII so that it becomes non-personal information that is not intended to be used to personally identify you. We also automatically receive and store certain types of non-personal information whenever you visit the Site through the use of "cookies," which is discussed below.
C. Passive Anonymous Information Gathered Electronically: We, and third parties on the Site, may automatically collect certain types of passive, anonymous information whenever you use the Site, such as your Internet Protocol address, your computer's operating system, the name of the domain you used to access the Internet, the website you came from and the website you visit next. This data is used in the aggregate, that is, as a statistical measure, and not in a manner that is intended to identify you personally. If we collect this information, it will be done passively through the use of certain electronic technologies, such as cookies, web beacons, pixels, clear GIFs (and similar technologies) as explained below.
Cookies: We and our advertising partners may use "cookies." When you use the Site, the pages you see, along with something called "cookies," may be downloaded to your computer or other device that you use to access the Site. Cookies are small pieces of information that are stored by your browser on your device or computer. These cookies do not contain or collect any PII, but may be used to deliver content specific to your interests and for other purposes, such as security and administrative functions. For example, cookies are used to store your preferences for certain types of information so that you do not have to input those preferences every time you use the Site. Most web browsers automatically accept cookies, but you usually can change your browser to limit or prevent cookies. Cookies in themselves do not personally identify the individual user, but rather the computer or device that is being used to access the Site. You may have the opportunity to set your computer or device to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. Different browsers may address cookies differently. If you set your browser to not accept cookies, it may result in certain personalized services not being provided to you when you use the Site from that computer or device.
Web Beacons, Pixels, and Clear GIFs: We and our advertising partners may use web beacons, pixels and clear GIFs. These electronic technologies are transparent image files that, if used, allow us and our advertising partners to track website usage information, such as the number of times a given web page has been viewed and whether and when you have opened a HTML email, how many times the email was forwarded and which links in the email were clicked. Unlike cookies, these technologies are not placed on your computer or device. This information helps us to improve our Site and our services and helps our advertising partners by measuring the effectiveness of these communications with you. These technologies may be used in association with cookies to understand how visitors interact with our Site or advertisements made by our advertising partners.
How We Use Information About You: We may use your Information for a number of purposes, including:
Disclosure of Information to Third Parties: We may give, share, sell or trade your information to third parties under the following circumstances:
Service Providers: We may share your Information, including PII, with third parties or affiliates with whom we have contracted to perform services on our behalf, such as to collect payment, do something that you have asked us to do, to adjust insurance claims, or provide your PII to a delivery service so that they can assist us in fulfilling your request for service. Third parties that act on our behalf are contractually obligated to keep the PII we provide to them confidential and to use the PII we share only to provide the services we ask them to perform.
Other Third Parties: We do not disclose your PII to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so.
Tailored Advertising: The Site may include third-party tracking technologies that are used by us or our advertising partners to try to match advertisements to your interests and to deliver these targeted advertisements to you when you are using the Site or using other websites that are not controlled by us. We do not share PII with these third parties; however, when you use the Site, we or third parties operating the advertisement serving technology may use non-personal and/or anonymous passive information that is collected through cookies, web beacons, pixels or clear GIFs to ensure that appropriate advertising is presented and to perform analytics concerning your use of the Site and other websites tracked by these third parties. These technologies also may control the number of times you see a given ad, deliver ads that relate to your interests and measure the effectiveness of ad campaigns. Logged and/or collected data may include IP address, browser identifiers, session information, browser cookies, device make and model, carrier provider, carrier user ID, sites visited, clicks on advertisements, advertisement(s) served, length of time an advertisement was visible, size of the advertisement, and advertisement response (if any).
If you are interested in more information about tailored advertising and your choices to prevent third parties from delivering tailored advertising, please go to http://www.networkadvertising.org/managing/opt_out.asp. If you wish to prevent us from delivering tailored advertisements, you may set your browser to not accept cookies. Please note that even if you disable the cookie function on your browser or opt-out of third-party tailored advertisements at the above link, you may still receive advertising when using the Site that is not tailored to your interests.
Children: Children under 13 should not send any PII to PSCC. If a child under 13 submits PII through any part of the Site or otherwise provides such PII to PSCC, and we learn that the person submitting the PII is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any PII from children under 13, we do not use or disclose such information to third parties.
Our Security Practices: Our internal data security policies restrict access to customers' and former customers' PII to authorized employees, agents and subcontractors with a "need to know," and we train such persons on the protection of your PII. These persons may use our customers' PII for PSCC business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customers' and former customers' PII. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.
We maintain commercially reasonable physical, electronic, and procedural safeguards that are designed to guard our customers' and former customers' PII. For example, for the security of your online visit to the Site, we may make use of secure server software (SSL), firewalls, encryption and other authentication procedures to attempt to protect your PII from unauthorized access, disclosure, alteration, or destruction. PII is maintained within a Windows NT Server environment that is intended to be secure. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your PII, PSCC cannot ensure or warrant the security of any Information you transmit to us, and you do so at your own risk.
In the event of a breach of the confidentiality or security of your PII, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our Site or providing Information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our Site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.
Links to Third-party Sites and Websites Containing Public Storage or PSCC Branding: The Site may contain links to third-party websites. Please be aware, however, that PSCC is not responsible for and cannot control the privacy policies of these other websites or their practices. We encourage you to read the privacy policies for these other websites, as they may differ from ours.
Contact Preferences and Accessing Your PII: You have certain choices when it comes to how PSCC uses your PII. You may choose not to receive information about new services and special promotional offers from us by direct mail and/or email. If you elect not to receive such marketing information by direct mail or email, PSCC may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us at firstname.lastname@example.org or by writing to us at the physical address set forth further below.
Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact PSCC customer service. You can obtain information about how to contact PSCC customer service at www.orangedoorstorageinsurance.com/contact.
Your California Privacy Rights
California law permits customers of PSCC who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. At this time, PSCC does not disclose personal information to third parties for their direct marketing purposes unless you specifically consent to such disclosure. If PSCC changes this policy, it will update this provision and provide instructions on how you may make a request for details concerning such information.
What Else Should I Know About My Privacy? You should be careful to maintain the secrecy of your user ID and password and/or account information and be responsible about protecting your PII and identity, both online and off-line. You can refer to the Federal Trade Commission's website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information on how to protect yourself from identity theft.
PSCC, Inc. Privacy Officer
in California DBA: PSCC Insurance Services Processing (CA Insurance License #0E14626)
P.O. Box 25097, Glendale, CA 91221-5097
Public Storage, Orange Door Storage Insurance, and Pickup & Delivery are registered trademarks of Public Storage or affiliates of Public Storage, in the United States and other countries.
Your storage facility is not responsible for your property. The purchase of this insurance is not required to complete your rental transaction. The storage facility and its employees are not qualified nor authorized to evaluate the adequacy of any insurance you may have. This insurance policy may provide a duplication of coverage already provided by your homeowners’ insurance policy or by another source of coverage. This insurance is provided under a Master policy issued to Public Storage by an insurer authorized to write this insurance in the state. Coverage is underwritten by New Hampshire Insurance Company, a member of American International Group, Inc. A wholly owned subsidiary of Public Storage reinsures the risk for the Orange Door Storage Insurance Program, and Public Storage may benefit financially from your insurance purchase. Questions regarding this program should be directed to the Program Administrator, PSCC, Inc. in California DBA: PSCC Insurance Services (CA Insurance License #0E14626) (Principle Place of Business Glendale, CA) at (877) 878-6730. See License Information. PSCC, Inc. is a wholly owned subsidiary of Public Storage. PSCC, Inc. is the Authorized Producer for the Orange Door Storage Insurance Program and administers the program for New Hampshire Insurance Company. PSCC, Inc. is paid a flat fee for administering the program. Certain products and services may be provided by independent third parties. Insurance products may be distributed through affiliated or unaffiliated entities. You can review and obtain information about the nature and range of compensation paid by AIG member companies to brokers and independent agents in the United States by visiting their website at http://www.aig.com/overview_3171_476566.html or by calling AIG at 1-800-706-3102.