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Privacy Policy
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PSCC, Inc.
Privacy Policy
Privacy Policy

Effective Date: November 6, 2020
Date Last Updated: December 28, 2021

The privacy and security of your information is very important to us: At PSCC, Inc., in California DBA PSCC Insurance Services Processing ("PSCC,” “us,” “we,” or “our”), we know that you care about how your information is collected, used, and shared, and we want to help you make knowledgeable choices about the information you provide to us. This Privacy Policy (the "Policy") explains how we collect, use, and share your Personal Information when you interact with our Orange Door Storage Insurance Program (the “Program”) directly, by phone, online, and through our customer support services. This Privacy Policy applies to current and former customers of PSCC who participate in the Program, as well as visitors to the www.orangedoorstorageinsurance.com website (the "Site").

This Privacy Policy does not apply to other websites which may be operated by affiliates or business partners of PSCC, even if they are linked to the Site. By using our services and/or the Site, you agree to the collection, use, and sharing of your information by PSCC consistent with this Privacy Policy and our Terms and Conditions

Please Note: Insurance through our Program is offered by STARR Indemnity & Liability Company – A Member of STARR Insurance Companies (the “insurance company”). You should review their privacy policy for more information about their data collection practices, as it may differ from ours.

Quick Reference Guide:

  1. What Information We Collect and How We Use It
  2. How We May Disclose Information
  3. Contact Preferences and Updating Your Personal Information
  4. California Privacy Rights
  5. Information Regarding Children
  6. What Else You Should Know About Your Privacy
  7. Changes to this Privacy Policy
  8. Legal Disclaimer
  9. External Links
  10. Questions and Contacting PSCC

1. What Information We Collect and How We Use It: We collect information that you provide us that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”). The following discusses the categories of Personal Information we collect, the sources we collect information from, and the business or commercial purposes we use your Personal Information. Personal Information does not include publicly available information from government records, de-identified information, or aggregated information.

1.1 When You Apply for and Purchase Insurance: When you complete an application for insurance, we may collect the following Personal Information from you or the insurance company. We might also receive Personal Information about you from our affiliates.

  • Personal Identifiers: We may collect your first and last name, postal address, home and/or mobile phone numbers, email address, social security number, driver's license number or identification, and any other information that you choose to provide that would allow us to identify you personally.
  • Financial Information: We collect payment card information, insurance coverage information, and your account number.

We use this information to set up, maintain, and collect payment on your account with us. We use this information to provide insurance services to you, for example to remit premiums or adjust any insurance claims, and otherwise run day-to-day operations. We may use this information to communicate with you and provide you with marketing and promotional information about products and services we believe are of interest to you. We may also use this information to strategically partner with advertisers and affiliates.

1.2 If You Make a Claim Under an Insurance Policy : If you make a claim under your insurance policy, we collect the following Personal Information from you and/or the claims management company.

  • Personal Identifiers: We may collect your first and last name and contact information such as your postal address, home and/or mobile phone numbers, and email address.
  • Commercial Information: We collect information about your storage unit, such as your unit number and the address and property number for the storage facility where your unit is located. We also collect information about the loss and the property damaged in the incident.
  • Financial Information: We collect insurance coverage information and your account number.

We use this Personal Information to perform the service you requested. We may use this information to contact you about your request.

1.3 If You Contact Us: If you contact us directly with a question or concern or contact our customer service line, we may collect the following Personal Information directly from you.

  • Personal Identifiers: We may collect your first and last name, postal address, home and/or mobile phone numbers, email address, social security number, driver's license number or identification, and any other information that you choose to provide that would allow us to identify you personally.
  • Financial Information: We collect payment card information, insurance coverage information, and your account number.

We use this information to provide customer service and respond to your requests, comments, or concerns. We also take your feedback to heart and may use this information to improve our Program, as well as train our employees on how to better serve you.

Cookies and Other Information We Collect Automatically: PSCC and our affiliates may automatically collect certain types of Personal Information whenever you use the Site, such as your Internet Protocol address, your computer's operating system, the name of the domain you used to access the Internet, the website you came from, and the website you visit next. If we collect this information, it will be done passively through the use of certain electronic technologies, such as cookies, web beacons, pixels, clear GIFs, and similar technologies (“cookies”). Cookies are small pieces of information that are placed on your website browser when you visit a website.

How We Use Cookies: We use cookies for operational purposes like making our Site function. We use this information to monitor our Site performance and trusted website traffic. We may also use this information to understand how we can exceed your expectations and improve our Program.

Your Choices: If you wish to prevent cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. If you block cookies, certain features on our Site may not work. For more information on how you can customize your browser’s cookie setting please visit the link to your web browser below:

Additionally, you may have the following options to opt-out of interest-based advertising. We are not responsible for the completeness, effectiveness, or accuracy of any third-party opt-out options or programs.

2. How We May Disclose Information: We may share your Personal Information with vendors or affiliates with whom we have contracted to perform services on our behalf, such as to collect payment, complete a task that you have asked us to do, to adjust insurance claims, or provide your Personal Information to a delivery service so that they can assist us in fulfilling your request for service. These vendors that act on our behalf are contractually obligated to keep the Personal Information we provide to them confidential and to use the Personal Information we share only to provide the services we ask them to perform.

3. Contact Preferences and Updating Your Personal Information: You have certain choices when it comes to how PSCC uses your Personal Information. You may choose not to receive information about new services and special promotional offers from us by direct mail and/or email. If you elect not to receive such marketing information by direct mail or email, PSCC may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us at privacy@orangedoorstorageinsurance.com or by writing to us at the physical address set forth further below.

Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate, or not current, please contact PSCC customer service. You can obtain information about how to contact PSCC customer service at https://www.orangedoorstorageinsurance.com/contact.

4. Your California Privacy Rights: If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (“CCPA”).

Please Note: The majority of information we collect, process, or disclose is for insurance purposes and is governed by the Gramm-Leach-Bliley Act (“GLBA”). To the extent, you are an insured and we have received your information for insurance purposes, these privacy rights do not apply to you. Your insurance company may be required to provide you with certain privacy rights under federal and state law. If you would like a copy of your privacy rights under such laws, please contact the insurance company directly.

To the extent we collect your Personal Information other than for insurance purposes, you may have the following additional rights over your Personal Information.

4.1 The Right to Request More Information: You may have the right to request more information about how we have treated your Personal Information in the past 12 months, including:

  • The categories of Personal Information we collected;
  • The categories of sources from which we collected that information;
  • Our business or commercial purpose for collecting that information;
  • The categories of third parties with whom we shared that information; and
  • The specific pieces of Personal Information we collected about you.

4.2 The Right to Request Access You also may have the right to receive a copy of the Personal Information we collected about you in the past 12 months, no more than twice in a 12-month period.

4.3 The Right to Request Deletion Under certain conditions, you have the right to request that we delete your Personal Information.

4.4 Exercising Your Rights If you want to exercise any of these rights, you may contact us at:

  • Webform powered by OneTrust
  • Phone: (877) 878-6730
  • Mail: PSCC, Inc. Privacy Officer in California DBA: PSCC Insurance Services Processing (CA Insurance License #0E14626), P.O. Box 25097 Glendale, CA 91221-5097

For all requests submitted via email, please clearly state that the request is related to “Your California Privacy Rights” in the subject line and provide your name, mailing address, and phone number where you may be reached.

4.5 Verification: Before responding to your request, we must first verify your identity using your first and last name, phone number, email address, government issued ID, and Public Storage account. If we cannot verify your request, we will contact you for more information. If we cannot verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.

4.6 Designating an Authorized Agent: You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.

4.7 Third-party Marketing and Selling: Under the CCPA, a “sale” includes disclosing or making available personal information to a third party in exchange for monetary compensation or other benefits or value. We do not currently sell or intend to sell your Personal Information to third parties without first providing you notice and an opportunity to opt-out. Our Site is not intended for use by individuals under the age of 18. Accordingly, we do not have actual knowledge that we collect or disclose information from individuals under 16 years old. We also do not provide your information to third parties for their direct marketing purposes.

4.8 Do Not Track Requests: As explained in the section above on What Information We Collect and How We Use It, we use cookies to collect information about your internet activity. Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices. Our Site does not recognize “Do Not Track” signals.

4.9 We Will Not Discriminate Against You: We will not unlawfully discriminate against you for exercising any of these rights.

5. Information Regarding Children: Our website is intended for users who are 13 years or older and we do not knowingly collect information from children under 13 years old. If we become aware that we have collected information from a child under 13 years old, we will delete such information from our records. If you are a parent or legal guardian and believe your child has given us information and you did not provide consent, please email us at privacy@orangedoorstorageinsurance.com for assistance.

6. What Else You Should Know About Your Privacy: You should be careful to maintain the secrecy of your user ID and password and/or account information and be responsible for protecting your Personal Information and identity, both online and offline. You can refer to the Federal Trade Commission's website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information on how to protect yourself from identity theft.

7. Changes to This Privacy Policy: Our Privacy Policy will change over time as we seek to improve the services we provide. We will post the revised Privacy Policy on the Site and we will update the Effective Date at the top of the Privacy Policy. We encourage you to refer to the Privacy Policy from time to time to stay informed about our most current practices. We also encourage you to periodically review this Privacy Policy to stay informed about our collection, use, and disclosure of your information. We will not use or share your Personal Information for materially different purposes without first taking reasonable steps to provide you notice.

8. Legal Disclaimer: Nothing in this Policy restricts our ability to:

  • Comply with federal, state, or local laws;
  • Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
  • Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law;
  • Exercise or defend legal claims;
  • Detect security incidents and protect against fraudulent or illegal activity and prosecute those responsible for such activity; or
  • Transfer Personal Information as part of a merger or acquisition, dissolution, bankruptcy, or any other transaction in which a third party assumes control of all or part of our business. It is our practice to seek appropriate protection for Personal Information disclosed or received in these types of transactions. We cannot, however, guarantee that PSCC's Privacy Policy will remain unchanged in the unlikely circumstance that PSCC is sold or if it merges with another company.

9. External Links: The Site may contain links to third-party websites. Please be aware, however, that PSCC is not responsible for and cannot control the privacy policies of these other websites or their practices. We encourage you to read the privacy policies for these other websites, as they may differ from ours. Please read the privacy policy on these sites for applicable privacy practices relating to Personal Information collected via those sites because they may differ from PSCC's privacy practices.

10. Questions and Contacting PSCC If you have any questions, comments, or concerns about this Privacy Policy, please call us at (877) 878-6730, or write to us at:
PSCC, Inc. Privacy Officer in California DBA: PSCC Insurance Services Processing (CA Insurance License #0E14626) P.O. Box 25097 Glendale, CA 91221-5097

Your storage facility is not responsible for your property. The purchase of this insurance is not required to complete your rental transaction. The storage facility and its employees are not qualified nor authorized to evaluate the adequacy of any insurance you may have. This insurance policy may provide a duplication of coverage already provided by your homeowners’ insurance policy or by another source of coverage. This insurance is provided under a Master policy issued to Public Storage by an insurer authorized to write this insurance in the state. Coverage is underwritten by Starr Indemnity & Liability Company – A Member of Starr Insurance Companies. A wholly owned subsidiary of Public Storage reinsures the risk for the Orange Door Storage Insurance Program, and Public Storage may benefit financially from your insurance purchase. Questions regarding this program should be directed to the Program Administrator, PSCC, Inc. in California DBA: PSCC Insurance Services (CA Insurance License #0E14626) (Principle Place of Business Glendale, CA) at (877) 878-6730. See License Information. PSCC, Inc. is a wholly owned subsidiary of Public Storage. PSCC, Inc. is the Authorized Producer for the Orange Door Storage Insurance Program and administers the program for Starr Indemnity & Liability Company. PSCC, Inc. is paid a flat fee for administering the program. Certain products and services may be provided by independent third parties. Insurance products may be distributed through affiliated or unaffiliated entities. You can review the Starr Indemnity & Liability Company’s privacy policy by visiting: https://www.starrcompanies.com/privacy-policy.


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