Effective Date: November 6, 2020
Date Last Updated: December 31, 2022
Quick Reference Guide
1. What Information We Collect and How We Use It
We collect information that you provide us that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”). The following discusses the categories of Personal Information we collect, the sources we collect information from, and the business or commercial purposes we use your Personal Information. Personal Information does not include publicly available information as defined under applicable laws, de-identified information, or aggregated information.
1.1 When You Apply for and Purchase Insurance
When you complete an application for insurance, we may collect the following Personal Information from you or the insurance company. We might also receive Personal Information about you from our affiliates.
We use this Personal Information to set up, maintain, and collect payment on your account with us. We also use this Personal Information to provide insurance services to you, for example to remit premiums or adjust any insurance claims, and otherwise run day-to-day operations. We may use this Personal Information to communicate with you and provide you with marketing and promotional information about products and services we believe are of interest to you. We may also use this Personal Information to strategically partner with advertisers and affiliates.
1.2 If You Make a Claim Under an Insurance Policy
If you make a claim under your insurance policy, we collect the following Personal Information from you and/or the claims management company.
We use this Personal Information to perform the service you requested. We may use this Personal Information to contact you about your request.
1.3 If You Contact Us
If you contact us directly with a question or concern or contact our customer service line, we may collect the following Personal Information directly from you.
We use this Personal Information to respond to provide customer service and respond to your requests, comments, or concerns. We also take your feedback to heart and may use this information to improve our Program, as well as train our employees on how to better serve you.
1.4 Cookies and Other Information We Collect Automatically
PSCC and our affiliates may automatically collect certain types of Personal Information whenever you use the Site. If we collect this information, it will be done passively through the use of certain electronic technologies, such as cookies, web beacons, pixels, clear GIFs, and similar technologies. The Personal Information we may automatically collect includes:
Cookies. “Cookies” are alphanumeric identifiers we transfer to your device’s hard drive through your web browser for tracking purposes. Some cookies allow us to make it easier for you to navigate our Site, while others are used to enable a faster log-in process, support the security and performance of the Site, or allow us to track activity and usage data within the Site.
Pixel Tags. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these to among other things, track the activities of users, and help us manage content and compile usage statistics.
Your Choices. To prevent cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set; you can also delete cookies. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. Visitors to our Site who disable cookies will be able to browse the Site, but some features may not function.
Do Not Track. Currently, our Site and Services do not recognize “Do-Not-Track” requests. You may, however, disable certain tracking as discussed below (e.g., by disabling cookies).
2. How We May Disclose Information
We may disclose your Personal Information with selected recipients. These categories of recipients include:
We may disclose Personal Information to the parties listed above for the following purposes:
3. Contact Preferences and Updating Your Personal Information
You have certain choices when it comes to how PSCC uses your Personal Information. You may choose not to receive information about new services and special promotional offers from us by direct mail and/or email. If you elect not to receive such marketing information by direct mail or email, PSCC may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us at [email protected] or by writing to us at the physical address set forth further below.
Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate, or not current, please contact PSCC customer service. You can obtain information about how to contact PSCC customer service at www.orangedoorstorageinsurance.com/contact.
4. Notice to California Residents
This section of the Policy provides additional information for California residents and describes our information practices pursuant to the California Consumer Privacy Act 2018, as amended by the California Privacy Rights Act 2020, and its implementing regulations (the “CCPA”). This section applies to “Personal Information” as defined in the CCPA, whether collected online or offline. This section does not apply to information that is exempt from CCPA, such as information protected under the federal financial privacy laws. The CCPA recognizes that such financial information is already protected by federal privacy law, so the CCPA does not apply to this information. The majority of information we collect, process, or disclose is for insurance purposes and is governed by the federal Gramm-Leach-Bliley Act (“GLBA”). For more information, please see the insurance company’s policy. To the extent you are an insured and we have received your information for insurance purposes, these privacy rights do not apply to you. Your insurance company may be required to provide you with certain privacy rights under federal and state law. If you would like a copy of your privacy rights under such laws, please contact the insurance company directly.
Retention of Personal Information. We retain your Personal Information for as long as needed, or permitted, based on the reason we obtained it (consistent with applicable law). When deciding how long to keep your Personal Information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). In accordance with our retention policies, rather than delete your Personal Information we may also deidentify your Personal Information in compliance with CCPA. If we collect or use deidentified information, we will not attempt to reidentify it.
Your California Privacy Rights. The CCPA provides California residents with certain rights regarding their Personal Information. In general, California residents, including our business clients’ employees who reside in California, have the following rights with respect to their Personal Information, subject to certain exceptions:
The Right to Know/Access. With respect to the Personal Information we have collected about you, you have the right to request from us (subject to certain exemptions):
Right to Correct. You have the right to request that we correct inaccuracies in your Personal Information.
Right to Delete. Subject to certain exceptions, you have the right to request we delete Personal Information we have collected from you.
Right to Opt-Out of Sales and Sharing. You have the right to opt-out of “sales” and “sharing” of your Personal Information, as those terms are defined under the CCPA. We do not “sell” or “share” Personal Information under CCPA. We do not sell or share sensitive Personal Information, nor do we sell or share any Personal Information about individuals who we know are under sixteen (16) years old.
Right to Limit Use of Sensitive Personal Information. We do not engage in uses or disclosures of “sensitive Personal Information” that would trigger the right to limit use of sensitive Personal Information under the CCPA.
Right to Non-Discrimination. We will not discriminate against you for exercising any of the rights described in this section.
Exercising Your Rights. If you are a California resident and would like to exercise any of these rights, you may contact us at:
Before responding to your request, we must first verify your identity using your first and last name, phone number, email address, government issued ID, and Public Storage account. If we cannot verify your request, we will contact you for more information. If we cannot verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
Designating an Authorized Agent. You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). Authorized agents will be required to provide proof of their authorization in their first communication with us, and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
5. Information Regarding Children
Our Site is intended for users who are 13 years or older and we do not knowingly collect information from children under 13 years old. If we become aware that we have collected information from a child under 13 years old, we will delete such information from our records. If you are a parent or legal guardian and believe your child has given us information and you did not provide consent, please email us at [email protected] for assistance.
6. What Else You Should Know About Your Privacy
You should be careful to maintain the secrecy of your user ID and password and/or account information and be responsible for protecting your Personal Information and identity, both online and offline. You can refer to the Federal Trade Commission's website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information on how to protect yourself from identity theft.
Nothing in this Policy restricts our ability to:
10. Questions and Contacting PSCC
PSCC, Inc. Privacy Officer in California DBA: PSCC Insurance Services Processing (CA Insurance License #0E14626)
P.O. Box 25097
Glendale, CA 91221-5097