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PSCC, Inc.
Privacy and Security Policy
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PSCC, Inc.
Privacy and Security Policy
Privacy and Security Policy

Effective November 6, 2020

Privacy and Security of Your Information is Very Important to Us: At PSCC, Inc. in California DBA: PSCC Insurance Services Processing ("PSCC"), we believe it is important to protect the privacy of our customers. We know that you care about how your information is collected, updated, used and shared, and we want to help you make knowledgeable choices about the information you provide to us. Therefore, this Privacy and Security Policy (the "Privacy Policy") explains and summarizes how we collect, use and protect your information as you interact with us directly, by phone, online and through our customer support services. This Privacy Policy applies to current and former customers of PSCC as well as visitors to the www.orangedoorstorageinsurance.com website (the "Site").

This Privacy Policy does not apply to other websites which may be operated by affiliates or business partners of PSCC, even if they are linked to the Site. By using our services and/or the Sites, you agree to the collection, use and sharing of your information by PSCC consistent with this Privacy Policy and applicable privacy and data protection laws.

Our Privacy Policy Will Change Over Time: Our Privacy Policy will change over time as we seek to improve the services we provide. We will post the revised Privacy Policy on the Site and we will update the Effective Date at the top of the Privacy Policy. We encourage you to refer to the Privacy Policy from time to time to stay informed about our most current practices. We also encourage you to periodically review this Privacy Policy to stay informed about our collection, use and disclosure of your information. Your continued access and use of the Site and PSCC's services constitutes your acceptance of this Privacy Policy and any updates, unless otherwise provided.

Summary of Our Privacy Policy: This policy explains:

  • The types of information we collect about you
  • How we use your information
  • The disclosure of your information to third parties
  • What kind of security measures we take to protect your information
  • The manner in which you can have your personal information updated or corrected or restrict our use of that information
  • Other things we think you should know about privacy, information security and PSCC.

The Types of Information We Collect About You: We collect information that you provide us that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”). We may collect Personal Information, including your first and last name, postal address, home and/or mobile phone numbers, email address, payment card information, social security number, driver's license number or identification, insurance coverage information, your account number, and any other information that you choose to provide that would allow us to identify you personally. The following describes the ways in which we may collect Personal Information from you that is necessary for us to provide services:

  • We may receive and store any Personal Information that you provide to us or that we learn about you from your use of the Site or other sources that would allow us to identify you personally.
  • You may provide Personal Information to us when you complete an application for insurance, make a claim under an insurance policy, make an inquiry relating to insurance acquired through us, make a reservation for storage services, enter into a lease/rental agreement for storage services, use automatic bill pay or go online to make a payment on your account, make a customer service request or inquiry, or to purchase or make any inquiry relating to insurance acquired through PSCC, Inc.
  • We might also receive Personal Information about you from third-party data sources or marketing partners and we may add this Personal Information to the information that we collect about you.

Information We Collect Automatically: We, and third parties on the Site, may automatically collect certain types of Personal Information whenever you use the Site, such as your Internet Protocol address, your computer's operating system, the name of the domain you used to access the Internet, the website you came from and the website you visit next. If we collect this information, it will be done passively through the use of certain electronic technologies, such as cookies, web beacons, pixels, clear GIFs (and similar technologies) as explained below.

Cookies: We and our advertising partners may use "cookies." When you use the Site, the pages you see, along with something called "cookies," may be downloaded to your computer or other device that you use to access the Site. Cookies are small pieces of information that are stored by your browser on your device or computer. These cookies may be used to deliver content specific to your interests and for other purposes, such as security and administrative functions. For example, cookies are used to store your preferences for certain types of information so that you do not have to input those preferences every time you use the Site. Most web browsers automatically accept cookies, but you usually can change your browser to limit or prevent cookies. You may have the opportunity to set your computer or device to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. Different browsers may address cookies differently. If you set your browser to not accept cookies, it may result in certain personalized services not being provided to you when you use the Site from that computer or device.

Web Beacons, Pixels, and Clear GIFs: We and our advertising partners may use web beacons, pixels and clear GIFs. These electronic technologies are transparent image files that, if used, allow us and our advertising partners to track website usage information, such as the number of times a given web page has been viewed and whether and when you have opened a HTML email, how many times the email was forwarded and which links in the email were clicked. Unlike cookies, these technologies are not placed on your computer or device. This information helps us to improve our Site and our services and helps our advertising partners by measuring the effectiveness of these communications with you. These technologies may be used in association with cookies to understand how visitors interact with our Site or advertisements made by our advertising partners.

How We Use Information About You: We may use your Personal Information for a number of purposes, including:

  • to provide you with storage and other services;
  • to respond to customer inquiries and complaints;
  • to maintain and collect payment on your account with us;
  • to enforce your agreements with us, prevent fraud, address security hazards, and other prohibited or illegal activities, for other legally permissible purposes and generally to ensure that we comply with applicable laws;
  • to provide insurance services to you, for example, to remit premiums or adjust any insurance claims;
  • to provide you with marketing and promotional information about products and services we believe are of interest to you;
  • to provide a report to our advertisers or business partners that tells them who responded to a particular offer to facilitate the fulfillment of an order that you have made with an advertiser or business partner;
  • to customize, personalize, analyze, evaluate, adjust and improve the Site and our services to meet your needs and expectations and those of our business partners;
  • to describe our customer audience, products and services;
  • to develop partnerships with third parties to offer products or services which we believe will interest our customers;
  • to anonymize or aggregate Personal Information for various purposes, such as market or traffic flow analysis and reporting; and to process job applications and for recruitment purposes.

Disclosure of Information to Third Parties: We may share your Personal Information with third parties or affiliates with whom we have contracted to perform services on our behalf, such as to collect payment, complete a task that you have asked us to do, to adjust insurance claims, or provide your Personal Information to a delivery service so that they can assist us in fulfilling your request for service. Third parties that act on our behalf are contractually obligated to keep the Personal Information we provide to them confidential and to use the Personal Information we share only to provide the services we ask them to perform.

Legal Disclaimer: We may access, monitor, use, or disclose your Personal Information to (i) comply with the law or respond to lawful requests or legal process, such as a court order, subpoena, search warrant or other legal requirements of any government authority; (ii) protect the rights or property of PSCC, our agents, customers or others; (iii) enforce our agreements, policies and terms of use or to mitigate our liability in an actual or potential lawsuit; (iv) to respond to emergencies; and (v) to protect against fraud or security hazards.

Business Transfers: Personal Information may be disclosed as part of or in connection with a merger, acquisition, sale of company assets, or transition to another service provider. In the unlikely event of an insolvency, bankruptcy or receivership, Personal Information may also be transferred as a business asset. It is our practice to seek appropriate protection for Personal Information disclosed or received in these types of transactions. We cannot, however, guarantee that PSCC's Privacy Policy will remain unchanged in the unlikely circumstance that PSCC is sold or if it merges with another company.

Children: Our website is intended for users who are 13 years or older and we do not knowingly collect information from children under 13 years old. If we become aware that we have collected information from a child under 13 years old, we will delete such information from our records. If you are a parent or legal guardian and believe your child has given us information and you did not provide consent, please email us at privacy@orangedoorstorageinsurance.com for assistance.

Our Security Practices: We use appropriate and reasonable security measures as required by relevant law. It is important to remember that the Internet is not 100% secure. We cannot promise that your use of our website will be completely safe. We recommend that you help us keep your data safe by taking reasonable steps, such as not disclosing sensitive personal information in places that can be accessed publicly.

Links to Third-party Sites and Websites Containing PSCC Branding: The Site may contain links to third-party websites. Please be aware, however, that PSCC is not responsible for and cannot control the privacy policies of these other websites or their practices. We encourage you to read the privacy policies for these other websites, as they may differ from ours. Please read the privacy policy on these sites for applicable privacy practices relating to Personal Information collected via those sites because they may differ from PSCC's privacy practices.

Contact Preferences and Updating Your Personal Information: You have certain choices when it comes to how PSCC uses your Personal Information. You may choose not to receive information about new services and special promotional offers from us by direct mail and/or email. If you elect not to receive such marketing information by direct mail or email, PSCC may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us at privacy@orangedoorstorageinsurance.com or by writing to us at the physical address set forth further below.

Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact PSCC customer service. You can obtain information about how to contact PSCC customer service at www.orangedoorstorageinsurance.com/contact.

Your California Privacy Rights If you are a California resident, you may have additional privacy rights. For an explanation of these rights, please review Your California Privacy Rights.

What Else Should I Know About My Privacy? You should be careful to maintain the secrecy of your user ID and password and/or account information and be responsible about protecting your Personal Information and identity, both online and offline. You can refer to the Federal Trade Commission's website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information on how to protect yourself from identity theft.

Contacting PSCC: If you have any questions, comments, or concerns about this Privacy Policy, please email us at privacy@orangedoorstorageinsurance.com, or write to us at:

PSCC, Inc. Privacy Officer
in California DBA: PSCC Insurance Services Processing (CA Insurance License #0E14626)
P.O. Box 25097, Glendale, CA 91221-5097

Your storage facility is not responsible for your property. The purchase of this insurance is not required to complete your rental transaction. The storage facility and its employees are not qualified nor authorized to evaluate the adequacy of any insurance you may have. This insurance policy may provide a duplication of coverage already provided by your homeowners’ insurance policy or by another source of coverage. This insurance is provided under a Master policy issued to Public Storage by an insurer authorized to write this insurance in the state. Coverage is underwritten by Starr Indemnity & Liability Company – A Member of Starr Insurance Companies. A wholly owned subsidiary of Public Storage reinsures the risk for the Orange Door Storage Insurance Program, and Public Storage may benefit financially from your insurance purchase. Questions regarding this program should be directed to the Program Administrator, PSCC, Inc. in California DBA: PSCC Insurance Services (CA Insurance License #0E14626) (Principle Place of Business Glendale, CA) at (877) 878-6730. See License Information. PSCC, Inc. is a wholly owned subsidiary of Public Storage. PSCC, Inc. is the Authorized Producer for the Orange Door Storage Insurance Program and administers the program for Starr Indemnity & Liability Company. PSCC, Inc. is paid a flat fee for administering the program. Certain products and services may be provided by independent third parties. Insurance products may be distributed through affiliated or unaffiliated entities. You can review the Starr Indemnity & Liability Company’s privacy policy by visiting: https://www.starrcompanies.com/privacy-policy.


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